Questions & Answers
Everything you might want to know before your first Higher Level clean. Don't see your question? Just ask us.
Request a free quote through our online form or give us a call. We'll confirm the details, recommend the right service, and schedule a time that works for you.
Yes — every member of our team is background-checked, drug-tested, and reference-checked before they ever step into your home. Trust and safety come first.
Yes, we arrive fully equipped with professional-grade products and tools, and we also offer organic, plant-based products on request. Prefer we use your own supplies instead? You'll get 10% off your total.
We charge a simple hourly rate, and every clean includes a two-person team. First-time visits are a little higher to bring your home to our standard, and recurring weekly, bi-weekly, and monthly clients enjoy a lower rate. Move in / move out cleans and a few add-ons are priced separately — see our pricing page for full details.
Not at all. Many clients provide entry instructions and go about their day. Whatever you're most comfortable with works for us.
Your satisfaction is guaranteed. If anything isn't right, let us know within 24 hours and we'll return to make it right — no hassle.
It's up to you. Most clients choose weekly or bi-weekly to stay consistently fresh, but we also offer monthly and one-time deep cleans.
We serve Evanston, Chicago's North Shore (Skokie, Wilmette, Winnetka, Glenview and surrounding towns), and northeast Chicago neighborhoods like Rogers Park, Lincoln Park, Andersonville and Edgewater. Not sure if you're covered? Reach out and we'll confirm.
Yes. Higher Level Maids is a fully professional operation. (Confirm your exact insurance/bonding details and we'll display them here.)
(Tell us your accepted payment methods — card, Zelle, cash, etc. — and we'll list them here.)
We're happy to help — reach out any time.
